Nobody knows where the job is
Which case is in production and which is on the way — it gets asked by phone.
Lab Case Tracking
Don’t lose track of lab work.
Follow cases sent to an external lab stage by stage. Which job is where, when it will arrive — all clear.
EK
Elif K. · Zirconia crownDue: 16 Jul
In productionMA
Mert A. · DentureDue: 14 Jul
On the wayÖF
Ömer Faruk D. · Night guardDue: 12 Jul
DeliveredDelays, lost patients
The stage of every case is clear.
Follow work sent to the lab with its status and delivery date. See late jobs in advance and give the patient the right date.
Familiar problems
When will the denture arrive?
If work sent to an external lab isn’t tracked, the date given to the patient is a guess.
The patient gets the wrong date
When a delay is noticed late, the appointment is wasted.
The case doesn’t match the patient
Whose job it is and which treatment it belongs to gets mixed up.
What changes
Before and after.
You send the same work; you don’t phone to ask where it is.
Today
The job’s stage is unclear
Constant phone traffic.
With Clineo
Stage tracking — You follow stages such as sent, in production and delivered from the panel.
Today
Delays are noticed late
The appointment is wasted.
With Clineo
Delay warning — You see jobs nearing or past their due date in advance and give the patient the right date.
Today
The case is cut off from the record
Whose job it is gets mixed up.
With Clineo
Record matched to the patient — Every case is linked to the right patient and treatment; the whole process stays on record.
Why Clineo
The stage of every case is clear.
Lab cases move together with the patient card and treatment plan.
Stage tracking
Follow stages such as sent, in production and delivered.
Delivery date
Record and follow the expected delivery day.
Delay warning
Notice jobs nearing or past their due date.
Matched to the patient
Every case linked to the right patient and treatment.
Tracking link
Share a stage-update link with the lab.
Case history
Keep the whole process of the job on record.
How it works
Case tracking in four steps.
Lab cases move together with the patient card and treatment plan.
Open a case
Link the job to the patient and treatment.
Send to the lab
Set the stage to ‘sent’ and enter the date.
Update the stage
Change the status as the process moves on.
Receive
Complete it when the work arrives and call the patient.
Tip: By sharing a dedicated tracking link with the lab, you can have them enter stage updates themselves and cut down phone traffic.
Works together with
Which modules does it connect with?
A lab case is the physical side of the treatment plan.
Treatment Planning
the case is linked to the right treatment
Calendar Management
plan appointments by delivery date
Dental patient management software
see the specialty-specific flow
Dental lab software
look at the lab-side solution
Inventory Management
follow materials alongside
AI assistant
Neo lists pending work.
When you say "open cases waiting at the lab", Neo brings up the list. You see jobs with approaching delivery dates at the start of the day.
Clear limits: Neo doesn’t make clinical decisions and doesn’t show data you’re not authorized to see. Permission rules apply to Neo exactly the same way. Take a closer look at Neo.
Where to start
What’s the first step?
Start by opening your next lab job as a case in the panel: match it to the patient and treatment and enter the delivery date. Even with one case the difference shows — you no longer guess when giving the patient a date. The next step is sharing a tracking link with the lab so they update the stages; that is where phone traffic drops.
FAQ
Frequently asked questions about Lab Case Tracking
If your answer isn’t here, you can ask us directly in the demo call.
Ask in the demoCan the lab update the stage itself?
Yes. By sharing a dedicated tracking link with the lab, you can have them enter stage updates themselves and cut down phone traffic.
Which plan includes this feature?
Lab Case Tracking is included in the Clineo Smart plan. Since the Enterprise plan includes all of Soft and Smart, it is available there too.
Can the patient see the job’s status?
You can generate a shareable tracking link for the case; the stage and delivery date can be followed.
I have my own lab — is this enough?
This module is for tracking work sent to an external lab. If you run your own lab, you should look at Clineo’s separate lab software.
Can I work with more than one lab?
Yes. You link each case to the relevant lab and patient and follow its stages separately.
How do I see delays in advance?
You record the delivery date; jobs nearing or past their due date move up the list. You see the status before calling the patient.
Ready when you are
Take control of the lab process.
Let’s plan a short walkthrough for your specialty so you can see this feature in your own clinic workflow.