Nobody knows where the job is
Which case is in production and which is on the way — it gets asked by phone.
Lab Case Tracking
Don’t lose track of lab work.
Follow cases sent to an external lab stage by stage. Which job is where, when it will arrive — all clear.
Delays, lost patients
The stage of every case is clear.
Follow work sent to the lab with its status and delivery date. See late jobs in advance and give the patient the right date.
Familiar problems
When will the denture arrive?
If work sent to an external lab isn’t tracked, the date given to the patient is a guess.
The patient gets the wrong date
When a delay is noticed late, the appointment is wasted.
The case doesn’t match the patient
Whose job it is and which treatment it belongs to gets mixed up.
What changes
Before and after.
You send the same work; you don’t phone to ask where it is.
Today
The job’s stage is unclear
Constant phone traffic.
With Clineo
Stage tracking — Follow sent, in progress, received and delivered, plus the stage the lab reports, from the panel.
Today
Delays are noticed late
The appointment is wasted.
With Clineo
Delay warning — You see jobs nearing or past their due date in advance and give the patient the right date.
Today
The case is cut off from the record
Whose job it is gets mixed up.
With Clineo
Linked to the patient — Every case is tied to the right patient and shows on the patient card; stage and delivery details stay on record.
Why Clineo
The stage of every case is clear.
Lab cases move along with the patient card.
Stage tracking
Follow sent, in progress, received and delivered.
Delivery date
Record and follow the expected delivery day.
Delay warning
Notice jobs nearing or past their due date.
Matched to the patient
Every case is tied to the right patient and shows on the patient card.
Tracking link
Share a stage-update link with the lab.
Case history
Keep the whole process of the job on record.
How it works
Case tracking in four steps.
Lab cases move along with the patient card.
Open a case
Link the job to the patient and enter the job type and tooth.
Send to the lab
Set the stage to ‘sent’ and enter the date.
Update the stage
Change the status as the process moves on.
Receive
Complete it when the work arrives and call the patient.
Tip: By sharing a dedicated tracking link with the lab, you can have them enter stage updates themselves and cut down phone traffic.
Works together with
Which modules does it connect with?
The lab case sits in the same patient record; follow it next to calendar, treatment and stock.
Treatment Planning
enter the case type and tooth from the treatment plan
Calendar Management
plan appointments by delivery date
Dental patient management software
see the specialty-specific flow
Dental lab software
look at the lab-side solution
Inventory Management
follow materials alongside
AI assistant
Neo lists pending work.
Say "Bekleyen laboratuvar işleri" and Neo lists patient, job, due date and status in due-date order.
Clear limits: Neo doesn’t make clinical decisions and doesn’t show data you’re not authorized to see. Permission rules apply to Neo exactly the same way. Take a closer look at Neo.
Where to start
What’s the first step?
Start by opening your next lab job as a case: pick the patient and enter the due date. Even one case makes a difference, because you no longer guess when giving a date. Next, share a tracking link so the lab updates the stages itself; that's where the phone traffic drops.
FAQ
Frequently asked questions about Lab Case Tracking
Can’t find your answer? Open the demo and try it yourself. If you get stuck, the user guide is at hand.
Open the demoCan the lab update the stage itself?
Yes. By sharing a dedicated tracking link with the lab, you can have them enter stage updates themselves and cut down phone traffic.
Which plan includes this feature?
Lab Case Tracking is included in the Clineo Smart plan. Since the Enterprise plan includes all of Soft and Smart, it is available there too.
Can the patient see the job’s status?
This isn't in the patient portal. The tracking link is for the lab and carries an update form, so don't give it to patients. You see the stage and estimated delivery and tell the patient.
I have my own lab — is this enough?
This module tracks work sent to an outside lab. If you run your own lab, look at Clineo Lab; both sides connect on the same system.
Can I work with more than one lab?
Yes. You link each case to the relevant lab and patient and follow its stages separately.
How do I see delays in advance?
You record the delivery date; jobs nearing or past their due date move up the list. You see the status before calling the patient.
Ready when you are
Take control of the lab process.
Open the demo and try Clineo in your own clinic flow. Your account opens right away, free for 14 days.