Phone verification
The “Send SMS code” button on the patient card uses the same account.
SMS account
A clinic SMS account: reminders go out in your clinic’s own name.
You connect your Netgsm account to Clineo. Appointment reminders are sent with your clinic’s sender name and your own credit; you verify a patient’s phone with a single code.
Setup
Connected in three steps.
No technical team needed. You fill in a few fields on the Settings screen.
Connect your account
Under Settings → SMS Account you enter your Netgsm username, password and approved sender name. The password is stored encrypted and never shown on screen again.
Send a test SMS
You send a test message to your own number. If there’s a problem, Netgsm’s error code appears with an explanation in Turkish.
Messages go out with your sender name
Appointment reminders and verification codes are sent with your clinic’s sender name, from your own account.
Number verification
Don’t let reminders go to mistyped numbers.
On the patient card, right under the phone number, there’s a “Send SMS code” button. The patient tells you the code and the number is marked as verified.
The code is valid for 10 minutes
An expired code isn’t accepted; you send a new one.
Limits against misuse
There’s a 60-second wait between sends, at most 5 codes per hour, and the code becomes invalid after 5 wrong attempts.
If the number changes, verification drops
When the phone is updated, the old verification is removed automatically; the new number is verified again.
The code isn’t written to logs
The verification code isn’t kept in system logs; it’s held only briefly for comparison.
Where it’s used
Connect once, use it for every message.
The account you connect is used for every SMS Clineo sends on your clinic’s behalf.
Appointment reminders
The reminder sent to the patient before the appointment goes out with your clinic’s sender name.
ExploreAppointment confirmation
The patient confirms or cancels via the link in the message; you follow the confirmation rate on the dashboard.
ExploreOnly the admin changes the setting
The clinic admin sees and changes the SMS account settings. Other users can’t access the account details.
Why your own account
Let the patient know who the message is from.
Your own sender name, your own credit. The SMS sender name is registered to the sender. Patients recognise a reminder in your clinic’s name; the sending cost is deducted directly from your own Netgsm account, with no extra fee in between.
FAQ
About the SMS Account
If your answer isn’t here, you can ask us directly in the demo call.
Ask in the demoWhat do I need to connect it?
A Netgsm account and an SMS sender name approved by Netgsm. You apply for the sender name through Netgsm; once approved, you enter the username, password and sender name in Clineo.
Can a provider other than Netgsm be connected?
Netgsm connects for now. If you use another provider, tell us in the demo call; we note the need.
Do I pay SMS charges to Clineo?
No. Messages go from your own Netgsm account and credit. Clineo charges no intermediary fee.
Which plan includes it?
An SMS account can be connected on every plan. Appointment reminders are in Clineo Soft; appointment confirmation and survey messages are in Clineo Smart.
Is my password safe?
Your Netgsm password is stored encrypted in the database and is never sent back to the screen. If you want to change it, just type the new one.
Related
Modules that work together.
Let’s look together
How would your clinic work with Clineo?
Let’s plan a short product walkthrough tailored to your specialty and team.