The surprise comes on the day
When the patient doesn’t come, the slot stays empty and there’s no time to fill it.
Appointment Confirmation
Appointment confirmation: see no-shows coming.
Ask the patient to confirm before the appointment. Find out in advance if they won’t come and open the slot to another patient.
An empty slot isn’t a luxury
Don’t leave the surprise for the appointment day.
Let a confirmation message go out and the patient say ‘coming’ or ‘can’t come’. Use the freed slot in time.
Familiar problems
When do you find out they won’t come?
If you find out at the appointment time that a patient won’t come, that slot is already wasted.
Patients hesitate to let you know
Because calling feels hard, they don’t let you know at all.
Uncertain appointments pile up
The day is planned without knowing who will come.
What changes
Before and after.
You give the same appointments; you know in advance who will come.
Today
Cancellations are learned on the day
No time to fill the slot.
With Clineo
Advance confirmation request — Send it one by one or in bulk from the verification screen; the message carries a confirmation link.
Today
The patient doesn’t let you know
Calling feels hard.
With Clineo
One-tap reply — The patient says "coming" or "can’t come"; they don’t have to call.
Today
The day is planned in uncertainty
The team is left unprepared.
With Clineo
Confirmation status in the calendar — Confirmations and cancellations are written to the appointment; the team sees the day clearly.
Why Clineo
Say goodbye to empty slots.
Appointment confirmation works in the same flow as reminders and the calendar.
Advance confirmation
The patient confirms they’re coming before the appointment.
Save the empty slot
See cancellations early and fill the slot.
Bulk request
Send it to upcoming appointments with one button.
Easy reply
The patient confirms or cancels with one tap.
Fewer no-shows
Clarify uncertain appointments.
A prepared team
See confirmation status in the calendar.
How it works
Confirmation in four steps.
Appointment confirmation works in the same flow as reminders and the calendar.
Request goes out
A confirmation message is sent before the appointment.
Patient replies
They say coming or can’t come.
Calendar updates
Confirmation/cancellation is written to the appointment.
Use the slot
Fill the freed slot.
Note: The verification message goes by SMS, so connect your SMS account. The patient’s SMS consent must also be ticked.
Works together with
Which modules does it connect with?
Confirmation is the step between the reminder and the appointment.
Appointment Reminders
reminders and confirmation work together
Calendar Management
confirmation status is visible in the calendar
Online Booking
put a new request into the freed slot
Guide to preventing missed appointments
the steps to reduce no-shows
Patient Segments
see patients with SMS consent separately
AI assistant
Neo summarises tomorrow.
Say "Who’s coming tomorrow" and Neo brings the list with time, doctor and status. You see the patient’s confirmation on the verification screen.
Clear limits: Neo doesn’t make clinical decisions and doesn’t show data you’re not authorized to see. Permission rules apply to Neo exactly the same way. Take a closer look at Neo.
Where to start
What’s the first step?
Start by sending verification to tomorrow’s appointments; a day ahead, patients can still change plans. After the first week, check the confirmation rate and adjust when you send. Calling those who didn’t reply firms up the day.
FAQ
Frequently asked questions about Appointment Confirmation
Can’t find your answer? Open the demo and try it yourself. If you get stuck, the user guide is at hand.
Open the demoWhich channel does the confirmation message go through?
Verification goes by SMS. The patient opens the link in the message and confirms or cancels with one tap.
Which plan includes this feature?
Appointment Confirmation is included in the Clineo Smart plan. Since the Enterprise plan includes all of Soft and Smart, it is available there too.
Is it the same as a reminder?
The message is the same; both carry a confirmation link. The difference is the screen: verification shows who confirmed, who hasn’t replied and the confirmation rate.
What happens if the patient doesn’t reply?
Unanswered appointments show as “Awaiting reply” on the verification screen; you can call these patients to firm up the day.
How far in advance should confirmation be sent?
You decide when to send it. Too early and it’s forgotten; too late and there’s no time to fill the freed slot.
What happens to a patient who cancels?
The cancellation is recorded and the slot opens up. Whether to offer it to a patient on the waiting list is your call.
Ready when you are
Say goodbye to empty slots.
Open the demo and try Clineo in your own clinic flow. Your account opens right away, free for 14 days.