The surprise comes on the day
When the patient doesn’t come, the slot stays empty and there’s no time to fill it.
Appointment Confirmation
Appointment confirmation: see no-shows coming.
Ask the patient to confirm before the appointment. Find out in advance if they won’t come and open the slot to another patient.
EK
Elif K. · 10:15WhatsApp
ComingMA
Mert A. · 11:00SMS
No replyÖF
Ömer Faruk D. · 14:00SMS
CancelledAn empty slot isn’t a luxury
Don’t leave the surprise for the appointment day.
Let a confirmation message go out and the patient say ‘coming’ or ‘can’t come’. Use the freed slot in time.
Familiar problems
When do you find out they won’t come?
If you find out at the appointment time that a patient won’t come, that slot is already wasted.
Patients hesitate to let you know
Because calling feels hard, they don’t let you know at all.
Uncertain appointments pile up
The day is planned without knowing who will come.
What changes
Before and after.
You give the same appointments; you know in advance who will come.
Today
Cancellations are learned on the day
No time to fill the slot.
With Clineo
Advance confirmation request — The confirmation message goes out by itself when it’s time.
Today
The patient doesn’t let you know
Calling feels hard.
With Clineo
One-tap reply — The patient says "coming" or "can’t come"; they don’t have to call.
Today
The day is planned in uncertainty
The team is left unprepared.
With Clineo
Confirmation status in the calendar — Confirmations and cancellations are written to the appointment; the team sees the day clearly.
Why Clineo
Say goodbye to empty slots.
Appointment confirmation works in the same flow as reminders and the calendar.
Advance confirmation
The patient confirms they’re coming before the appointment.
Save the empty slot
See cancellations early and fill the slot.
Automatic request
The confirmation message goes out when it’s time.
Easy reply
The patient confirms or cancels with one tap.
Fewer no-shows
Clarify uncertain appointments.
A prepared team
See confirmation status in the calendar.
How it works
Confirmation in four steps.
Appointment confirmation works in the same flow as reminders and the calendar.
Request goes out
A confirmation message is sent before the appointment.
Patient replies
They say coming or can’t come.
Calendar updates
Confirmation/cancellation is written to the appointment.
Use the slot
Fill the freed slot.
Note: A messaging channel (SMS/WhatsApp) is needed for the confirmation message; we choose the channel to suit your clinic.
Works together with
Which modules does it connect with?
Confirmation is the step between the reminder and the appointment.
Appointment Reminders
reminders and confirmation work together
Calendar Management
confirmation status is visible in the calendar
Online Booking
open the freed slot to new requests
Guide to preventing missed appointments
the steps to reduce no-shows
Patient Segments
take a different approach with high-risk groups
AI assistant
Neo summarises tomorrow.
When you ask "who’s coming tomorrow", Neo brings the list with confirmation statuses. You know how the day will go before it starts.
Clear limits: Neo doesn’t make clinical decisions and doesn’t show data you’re not authorized to see. Permission rules apply to Neo exactly the same way. Take a closer look at Neo.
Where to start
What’s the first step?
Start by setting the confirmation time; for most clinics one day before the appointment works well. After the first week you look at the response rate and adjust the timing. Using confirmation together with reminders gives noticeably better results than using it alone.
FAQ
Frequently asked questions about Appointment Confirmation
If your answer isn’t here, you can ask us directly in the demo call.
Ask in the demoWhich channel does the confirmation message go through?
A messaging channel (SMS/WhatsApp) is needed; we choose the channel to suit your clinic. The patient confirms or cancels with one tap.
Which plan includes this feature?
Appointment Confirmation is included in the Clineo Smart plan. Since the Enterprise plan includes all of Soft and Smart, it is available there too.
Is it the same as a reminder?
No. A reminder informs; confirmation asks the patient for a reply. When the two work together, empty slots drop noticeably.
What happens if the patient doesn’t reply?
Unanswered appointments appear as uncertain in the calendar; you can call those patients to firm up the day.
How far in advance should confirmation be sent?
You set it to suit your clinic’s routine. Sent too early it’s forgotten; sent too late it leaves no time to fill the freed slot.
What happens to a patient who cancels?
The cancellation is written to the appointment and the slot frees up. Calling a waiting patient or opening it to online booking is your decision.
Ready when you are
Say goodbye to empty slots.
Let’s plan a short walkthrough for your specialty so you can see this feature in your own clinic workflow.