The phone is busy
When the front desk is busy, callers are put on hold. A patient who hears a busy signal often doesn’t call a second time.
Online Booking
Online appointment booking for clinics: don’t let the phone be the bottleneck.
Let patients request appointments themselves from available times. Reduce phone traffic and let your calendar work at night too.
09:3010:1511:0013:3014:4516:00
Request an appointmentA front desk open 24/7
Let patients book their own appointments.
Share your available times; the patient creates a request from the link. You approve and it lands in the calendar. The front desk breathes easier.
Familiar problems
Why is getting an appointment so hard?
In most clinics lost appointments don’t come from one place; they leak from three separate points.
Bookings stop when office hours end
A patient who decides in the evening has to wait for the morning. Some of those requests don’t survive until morning.
Two bookings for the same time
When appointments are kept separately in a notebook, on the phone and in someone’s head, clashes are inevitable.
What changes
Before and after.
You keep taking the same appointments; only where the request comes from changes.
Today
Appointments only by phone
If the front desk isn’t free, the request is lost.
With Clineo
Online booking link — The patient picks a suitable time; the request waits for approval. You approve and it’s written into the calendar.
Today
Requests outside office hours aren’t collected
Requests at night and at weekends go unrecorded.
With Clineo
A calendar open 24/7 — A request made at night is waiting on the morning screen. The day is planned before the front desk opens.
Today
Clashes come from front-desk errors
When two bookings land on the same time, a patient comes for nothing.
With Clineo
One calendar source — A booked slot is never shown to the patient. Doctor, room and resources are read from the same view.
Why Clineo
Leave booking to your patients.
Online booking works together with the calendar and reminders.
Available times
Open your free times to patients.
Self-booking
The patient creates the request.
Awaits approval
The request comes to you; approve it or suggest another time.
7/24
Bookings are collected outside office hours too.
Front desk relief
The phone load goes down.
Easy sharing
Use the booking link anywhere.
How it works
Online booking in four steps.
Online booking works together with the calendar and reminders.
Open your times
Set your available time slots.
Share the link
Use the link on the web and social media.
Patient requests
They ask for an appointment at a suitable time.
Confirm
It lands in the calendar and reminders begin.
Tip: Putting the online booking link on your Google profile and social media noticeably increases new patient requests.
Works together with
Which modules does it connect with?
Online booking doesn’t work alone. The steps after the request also run on the same data.
Calendar Management
an approved request is written straight into the doctor’s calendar
Appointment Reminders
once the appointment is confirmed, the reminder chain starts by itself
Appointment Confirmation
pre-visit confirmation to reduce no-shows
Patient Files and Media
a new patient record is opened at the first appointment
Recall Automation
patients due for a check-up are invited back
AI assistant
Neo opens the appointment for you.
When you say "open tomorrow’s appointments" or "how many free slots on Thursday", Neo goes to the relevant screen and puts the answer in front of you. For write actions such as creating an appointment, Neo doesn’t save directly; it shows an approval card and you approve.
Clear limits: Neo doesn’t make clinical decisions and doesn’t show data you’re not authorized to see. Permission rules apply to Neo exactly the same way. Take a closer look at Neo.
FAQ
Frequently asked questions about Online Booking
If your answer isn’t here, you can ask us directly in the demo call.
Ask in the demoDoes an online booking request go straight into the calendar?
No, it waits for your approval first. You see the request and approve it if it suits; only then is it written into the calendar. You can also suggest a different time to the patient.
Which plan includes this feature?
Online Booking is included in the Clineo Smart plan. Since the Enterprise plan includes all of Soft and Smart, it is available there too.
Where can I share the booking link?
The link is fixed; you can put it on your website, Google Business Profile, Instagram bio or in a WhatsApp message. The same link works everywhere.
Can a patient pick a time that’s already taken?
No. Only times that are genuinely free are shown to the patient; a slot that’s booked in the calendar never appears in the list.
Ready when you are
Leave booking to your patients.
Let’s plan a short walkthrough for your specialty so you can see this feature in your own clinic workflow.