A long trip for a short consultation
For a ten-minute check-up, the patient sets aside half a day; that’s why many check-ups don’t happen.
Video Consultation
Your patient is far away; the clinic is still with them.
Turn an appointment into a video consultation. The patient taps a single link and joins from the browser; no app to install, no sign-up. The call stays on our own secure infrastructure from start to finish.
One link, zero setup
No barriers for the patient.
Send the call link by SMS, WhatsApp or email. When the patient taps the link, the call opens in the browser — no download, sign-up or password. You enter the room with one click from the clinic dashboard.
Familiar problems
Does every consultation require coming to the clinic?
For check-ups, sharing results and initial consultations, making the patient travel is often unnecessary.
The app-install barrier
Patients asked to download software for a video call often give up.
The consultation happens outside the clinic
Notes from a call made on a general-purpose app don’t make it into the patient record.
What changes
Before and after.
You hold the same consultation; the patient doesn’t have to travel.
Today
The patient has to come to the clinic
Short check-ups don’t happen.
With Clineo
Turn the appointment into video — You mark the appointment as “video”; the system prepares a secure call room.
Today
An app install is required
The patient gets stuck at the barrier.
With Clineo
One link, zero setup — The patient taps the link, and it opens in the browser. No download, sign-up or password.
Today
The call is disconnected from the record
Notes are written somewhere else.
With Clineo
Start from the dashboard, write to the record — You enter the room from the dashboard and write the note straight onto the patient record.
Why Clineo video consultation
Looks simple, works seriously.
Video consultation isn’t a separate app; it lives inside the same system as your appointments, patient records and notes.
No installation hassle
The patient taps the link and the call starts in the browser. Phone, tablet or computer — it works the same way on all of them.
Call content isn’t stored
Audio and video aren’t recorded or kept on our servers. When the call ends, only the clinical note you entered remains.
Our own infrastructure
It doesn’t depend on an external calling service. The connection runs end to end through our own system; data doesn’t go to another company.
Tied to the appointment
The call starts from within the relevant appointment. Who talked to which patient, and when, is clear in the calendar.
Time-limited, secure link
Every call link is signed and time-limited. When the call closes, the link becomes invalid and won’t open even if shared.
Fits every specialty
From psychologists to dietitians, from dermatology to follow-up exams — move every consultation that doesn’t need to be face to face onto the screen.
How it works
From appointment to call in four steps.
No need to call the patient or set up a separate connection. The flow is already part of the clinic’s daily routine.
Create the appointment
Mark the appointment as “video”; the system prepares a secure call room.
The link goes to the patient
The patient receives the call link by SMS/WhatsApp/email.
The patient joins
They tap the link, allow access in the browser and enter the room. No installation.
Consult and take notes
Start the call from the dashboard; write your note straight onto the patient record.
Privacy note: The audio and video content of video consultations is not recorded or stored. Call links are time-limited and signed. The patient’s health data stays inside the clinic’s own account. If you need to record a call, that depends entirely on your and the patient’s consent.
Works together with
Which modules does it connect with?
A video consultation sits in the flow just like a regular appointment.
Calendar Management
video appointments appear in the calendar too
Online Booking
patients create their own remote consultation request
Patient Files and Media
the call note is recorded on the patient record
Appointment Reminders
send the call link with the reminder
Security
review connection and access rules
AI assistant
Neo brings the call to you.
Say “open today’s video appointments” and Neo brings up the list. The decision to start the call stays with you.
Clear limits: Neo doesn’t make clinical decisions and doesn’t show data you’re not authorized to see. Permission rules apply to Neo exactly the same way. Take a closer look at Neo.
Where to start
What’s the first step?
There’s no separate setup to get started. Mark a suitable check-up appointment as “video,” send the link to the patient and enter the room from the dashboard. Holding the first call with a patient you know is the easiest way to see the flow. Since patients aren’t asked to download or sign up, most clinics get through the first try without problems.
FAQ
Video Consultation FAQ
If your answer isn’t here, you can ask us directly in the demo call.
Ask in the demoIs the call recorded?
No. Audio and video content isn’t recorded or stored. If you need to record, that depends entirely on your and the patient’s consent.
Which plan includes this feature?
Video Consultation is part of the Clineo Smart plan. The Enterprise plan includes everything in Soft and Smart, so it’s available there too.
Does the patient need to download an app?
No. The patient taps the link and the call opens in the browser. No download, sign-up or password is required.
Is the call infrastructure run by a third party?
No. The call stays on our own secure infrastructure from start to finish. Links are time-limited and signed; the patient’s health data stays inside the clinic’s own account.
How many people can join?
The call is set up between the doctor and the patient. If a companion or a second specialist is needed, plan that before the call.
What happens if we have connection problems?
Since the call runs in the browser, most problems are solved by refreshing the connection. The link is time-limited and signed; it can be sent again.
Be there, even remotely
Try video consultation at your clinic.
Let’s plan a short walkthrough for your specialty so you can see the call flow within your own appointment routine.