Chat and files
Messages, photos and PDFs (25 MB per file) go directly between devices and disappear when the call ends. You can save an incoming file to the patient file (up to 10 MB).
Video Consultation
Your patient is far away; the clinic is still with them.
Start the call from the patient card or an online appointment. The patient taps the link, checks camera and sound, then moves to the waiting room, and you let them in. No app to install, no sign-up.
Before the call
The patient arrives ready, you let them in.
The patient does not sit in front of a blank screen. And you do not start with “I can’t hear you”.
Send the link
By SMS or WhatsApp, or copy it. For an online appointment the link stays valid until 2 hours after the appointment ends, so you can send it in advance.
The patient checks their device
They read a short notice, then test camera, microphone, speaker and connection. If permission was refused, they get step-by-step help for their browser.
They enter the waiting room
They see the clinic name, their clinician and the appointment time, with the camera off. Whatever screen you are on, you get a “waiting” notification.
You let them in
One tap lets them in. Running late? Send a ready-made message: shortly, 5 minutes, 10 minutes.
Connection
A network change does not end the call.
Only the “End” button ends the call. After a short drop, the call recovers by itself.
From Wi-Fi to mobile data
When the network changes, the connection repairs itself. Nobody has to press anything.
Continues after a page reload
If the patient reloads the page, the call does not end. Until they return, you see “connection lost, waiting”.
Video drops first, sound is protected
On a weak connection, video quality drops first, then the frame rate. An on-screen indicator shows the state with bars.
No camera, audio only
A patient whose camera is missing or will not start joins with audio only.
Links opened inside an app
If the link opens inside WhatsApp or Instagram, the patient is directed to Chrome or Safari and can copy the link.
Same link on a second device
The person in the call is not dropped. You see it as a “second entry” and decide whether to accept it.
During the call
You get the work done without leaving the call.
Note and patient summary
The side panel shows age, alerts and current medications. The note you write is added to the patient file. Lines you pick from the chat go into the note.
Front and rear camera
Whoever joins by phone can switch to the rear camera and show the area. The screen stays on during the call (in supported browsers).
Screen sharing
A clinician on a computer shares directly. The patient shares with your approval, and you can stop it at any time. Phone browsers do not support screen sharing.
Up to four people
You and three guests: spouse, parent, interpreter or second clinician. You create a separate link for each guest, and they also pass through the waiting room.
Patient screen in four languages
The patient screen opens in Turkish, English, German or Spanish. It follows the browser language, and the patient can change it.
Specialties
In all 18 clinical specialties.
The “Video call” button sits in the same place on the patient card in every clinical specialty. The dental laboratory does not have it, because it has no patients.
Psychology and psychiatry
A guest link for couple and family sessions, and notes without leaving the call.
Dietitian
The client sends lab results as a PDF, and you show the meal plan on screen.
Dermatology, medical aesthetics, hair transplant
Close-up view with the rear camera. The patient sends their own photos. International patients see the screen in their language.
Dentistry
In check-up and pain calls the patient shows the area with the rear camera and sends photos.
Physiotherapy and orthopedics
When the phone is turned sideways the layout adapts, so you follow the movement in a wider view.
Obstetrics and gynecology, urology, internal medicine
Results call: the test PDF arrives through the chat, and you can save it to the patient file.
Pediatrics
A parent who is elsewhere joins with a guest link.
Works together with
The call lives inside the patient card.
It is not a separate app. When the call ends, the note and files stay on the same patient card.
Calendar Management
Start the call or send the link from the online appointment’s card.
Patient Files and Media
The note and any file you save go to the card. The card keeps a call history with date, clinician and duration.
Appointment Reminders
If you wish, the link goes out by SMS automatically 30 minutes before an online appointment. The setting is off by default and uses SMS credit.
Security
Review the connection and access rules.
Privacy
What is left after the call?
The call is not recorded. Video, audio and chat are not stored on our servers. Video and audio travel encrypted between devices. If a direct connection cannot be made, our own relay server steps in; it only passes on encrypted data and stores nothing. No external video service is used. What remains is the note you wrote, the files you saved, and the date, clinician and duration on the card.
FAQ
Questions you may have
Can’t find your answer? Open the demo and try it yourself. If you get stuck, the user guide is at hand.
Open the demoIs the call recorded?
No. Sound, video and chat are not recorded or stored on our servers. The patient reads this before the call too. Only the date, clinician and duration stay on the card.
Which plan includes this feature?
Video Consultation is part of the Clineo Smart plan. The Enterprise plan includes everything in Soft and Smart, so it’s available there too.
Does the patient need to download an app?
No. The patient taps the link and the call opens in the browser. No download, sign-up or password.
Is the call infrastructure run by a third party?
No. Our own servers set up the call and no external video service is used. Video and audio travel encrypted between devices.
How many people can join?
Up to four people: you and three guests. You create a guest link for a spouse, parent, interpreter or second clinician, and the guest also passes through the waiting room.
What happens if the connection drops?
The call recovers by itself. A network change or page reload does not end it, and the screen shows “waiting” until the other person returns. Only “End” ends the call.
How long is the link valid?
A link opened from an appointment is valid until 2 hours after it ends; one opened without an appointment is valid for 4 hours. When you end the call the link closes, and it reopens if you come back in.
Which specialties have it?
All 18 clinical specialties have the “Video call” button on the patient card. The dental laboratory does not.
Be there, even remotely
Try video consultation at your clinic.
Open the demo and try the call flow within your own appointment routine. Your account opens right away, free for 14 days.