FAQ
Frequently asked questions about the clinic management system
We’ve answered the questions we hear most often about the product, plans, security and setup.
What is Clineo?
Clineo is a cloud-based clinic management system that brings appointments, patient records, treatment and payment tracking together in one panel. It is adapted to 18 specialties and dental prosthetics labs, needs no installation, and works in a web browser and on mobile devices. The AI assistant Neo handles tasks such as opening patient records by voice and querying appointments and payments. The marketing site is clineo.com.tr; the app login is at clineo.app.
Does Clineo send data to e-Nabız or MBYS?
No. Clineo does not send data to e-Nabız or MBYS. You continue these notifications on the Ministry's own screen.
Does Clineo issue e-SMM receipts?
No. Clineo tracks collections but does not issue e-SMM receipts. You issue the document from your own e-SMM portal.
Where is patient data kept?
The application and database run on a server in Istanbul. An automatic backup is taken every night, and a second copy is kept off the server.
Is Clineo only for dental clinics?
No. While dentistry has the deepest specialty workflow, Clineo offers configurable modules for dietitians, psychologists, physiotherapy, dermatology, medical aesthetics and other health specialties.
What exactly does Neo do?
Neo is an AI assistant designed to find patient records, open the relevant screen, summarise clinical data and guide the user through supported workflows. Critical record operations should be carried out under user control and permission rules.
Can our existing patient data be transferred?
After reviewing the data format, a controlled transfer plan can be prepared for patient, appointment and basic financial records. The scope depends on your current software’s export options.
Does it work on mobile devices?
Yes. Clineo takes a PWA approach: it runs in modern browsers and can be installed on the home screen of supported devices.
Can we switch between plans?
Yes. As the clinic grows you can move up a plan. Plans are cumulative; a higher plan includes the scope of the lower one.
Do I need a technical team for setup?
No. Account opening, basic settings and team setup can be done with guidance. Where data transfer or custom integration is needed, technical support is planned.
How is patient data protected?
Role and permission management, tenant separation, secure sessions, application-level encryption of selected critical identity fields, an IP restriction option and a backup approach are used. Your organisation’s KVKK processes should also be completed with organisational policies.
What can we try in the demo account?
Depending on your clinic type, you try the patient record, appointments, treatment, finance, digital forms, Neo, reporting and specialty workflows yourself. The account opens as soon as you submit the form.
How much does it cost?
Campaign clinic prices: Clineo Soft ₺2,000 ₺1,200/month (₺14,400/year), Clineo Smart ₺3,000 ₺1,800/month (₺21,600/year) — 40% off until 31 December 2026. Dental prosthetics lab plans aren’t part of the campaign: Clineo Soft ₺800/month, Clineo Smart ₺1,200/month. Payment is taken yearly. Prices shown exclude VAT. Enterprise is set by quote based on your branch and user structure. Every plan has a 14-day free trial.
Can custom development or integration be done?
In the Clineo Enterprise plan, integration options such as API, webhooks, custom reports and needs analysis are evaluated.
Let’s look together
How would your clinic work with Clineo?
Open the demo and try it with your own specialty and team. Your account opens right away, free for 14 days.