Clinic login
The client clinic signs in with its own account and opens its case.
Clinic Portal
Clinics shouldn’t have to call to ask “what happened”.
Your client clinics enter the case themselves and see for themselves which stage the job is at. Phone traffic drops.
Phone traffic
A clinic that sees the status instead of asking.
Much of a lab's day goes to "what happened to my job" calls. The clinic portal turns that around: the clinic enters the case itself and sees the stage on its own screen. Clinics on Clineo connect directly through Clineo Bridge; the case is opened from the Laboratory screen, and its status also shows on the patient card.
The problem on the floor
Why do the “what happened to my job?” calls never stop?
The clinic calls because it has no other way. It has to give its patient a date and needs to know which stage the job is at. On the lab side, each call interrupts someone’s work; the bench is checked, the technician is asked, and then someone calls back.
The real cost is not the interruption itself but the reliability of the answer. If a hurried “ready tomorrow” doesn’t hold, the clinic breaks its promise to the patient. Where a lab loses clients is usually not the delay itself, but telling them about it too late.
If the clinic can see the status on its own screen, this loop breaks. Calls drop, there is one version of the truth and both sides look at the same record. Month-end reconciliation gets shorter for the same reason: the figures have already built up on a shared screen.
Why Clineo Lab
Both sides see the same screen.
The portal works together with work orders, accounts and period invoices.
Transparent status
The clinic sees for itself which stage the job is at.
Clineo Bridge
A clinic on Clineo sends directly from its Laboratory screen.
Account and balance
Balance, payments and statement per clinic in one place.
Price list
A separate price list can be defined for each clinic.
Separate access
A clinic sees only its own jobs.
How it works
The portal in four steps.
The portal works together with work orders, accounts and period invoices.
Clinic is set up
The client clinic and its price list are created.
Case is entered
The clinic opens a case in the portal; a clinic using Clineo sends it through the bridge.
Status is followed
The job’s stage is visible to the clinic too.
Account is updated
The job goes on the period invoice; the amount posts to the account when it is generated.
Tip: Set up a separate price list for the clinic. On the intake screen the amount comes from that list. Jobs from the portal arrive unpriced, and you enter the amount.
New · 30 October
Clinics hear from you without waiting.
Automatic messages
When a case is accepted, goes to try-in, is ready, shipped or delivered, the clinic gets an SMS, WhatsApp or email. You choose which channel works for which event.
Reminder for pending files
If a try-in or file does not come back in 48 hours, a reminder goes out. The message has a no-login case link, and the patient's name appears as initials only.
New · 28 October
You manage portal users yourself.
Open, close, password
You create a login for a clinic; you can deactivate it, reactivate it, change its password or delete it.
Does the client clinic need to use Clineo?
No. Clinics that don’t use Clineo enter cases through the lab’s clinic portal. Clinics that use Clineo connect directly through the Clineo Bridge.
Can a clinic see other clinics’ jobs?
No. Each clinic sees only its own cases and its own account activity.
Are prices the same for every clinic?
They don’t have to be. You can define a separate price list for each client clinic; the work order amount comes from that list.
How do accounts and invoicing work?
The clinic's jobs are combined on the period invoice, and the amount posts to the clinic's account when it is generated. The clinic sees its statement in the portal.
Which plan includes it?
The Clinic Portal and the Clineo Bridge are included in the Clineo Smart (Lab) plan.
Related pages
Read on.
Ready when you are
Get on the same screen as your clinics.
Open the demo and try it with your lab’s own jobs. Your account opens right away.