Support gets scattered across email
The conversation moves in different threads; finding the history is hard.
Free Support
Clineo free support: you’re not alone when you get stuck.
Open a support request from inside the app and reach our team. We answer your questions and keep your clinic on track — at no extra cost.
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OpenFrom setup to daily use
Write the issue, get the answer in your panel.
Create the support request inside the app; the reply lands on your clinic’s notification bell. Follow the process and keep the conversation in one place.
Familiar problems
Who do you ask when you get stuck?
When software support is spread across email threads or personal numbers, nobody knows where the process stands.
The request’s status is unknown
Was it received, is someone looking at it — it can’t be tracked.
Support comes with extra fees
When asking a question costs money, the team hesitates to ask.
What changes
Before and after.
You ask the same question; where you asked and what happened is clear.
Today
Support by email
Threads scattered, history lost.
With Clineo
In-app request — You open the request from the panel; the conversation is in one place and goes both ways.
Today
Status can’t be tracked
What happened stays unclear.
With Clineo
Reply on the notification bell — When a reply comes, you hear about it from your clinic’s notification bell; you see the request’s status at any time.
Today
Support is charged separately
Asking a question costs money.
With Clineo
Included in your plan — Support comes within your plan; no extra fee. We’re with you from setup.
Why Clineo
We’re with you the moment you get stuck.
Support replies land in the clinic’s notification centre.
In-app request
Open a support request from the panel; don’t drown in email.
Two-way
Replies and questions move in one conversation.
Lands on the notification bell
Get notified by the clinic bell when a reply comes.
Trackable
See your request’s status at any time.
With you at setup
You get support from the initial setup onwards.
No extra fee
Support comes within your plan.
How it works
Support in four steps.
Support replies land in the same place as the clinic’s notification centre.
Open a request
Send your issue from the panel.
A reply comes
Our team replies in the conversation.
See it on the bell
Reach the reply notification.
Close
Close the request once it’s solved.
Note: Support response times may vary with plan and workload; priority support is offered on the enterprise plan.
Works together with
Which modules does it connect with?
Support works alongside the clinic’s own team and documentation.
Knowledge Base
answer frequent questions first in your own guide
Clinic management software guide
read the setup and selection steps
FAQ
see the FAQ for general questions
Contact
a separate channel for sales and partnerships
Mobile Use
open a support request from your phone too
AI assistant
Neo already answers most questions.
When you can’t find a screen or want to know a figure, ask Neo first. In most cases Neo takes you to the right place without you having to open a support request.
Clear limits: Neo doesn’t make clinical decisions and doesn’t show data you’re not authorized to see. Permission rules apply to Neo exactly the same way. Take a closer look at Neo.
Where to start
What’s the first step?
No special preparation is needed to open your first support request: you create it from the panel and the reply lands on your clinic’s notification bell. Checking the Knowledge Base and FAQ before opening a request solves most questions faster. Since support is included in your plan, there’s no need to hesitate to ask.
FAQ
Frequently asked questions about Free Support
If your answer isn’t here, you can ask us directly in the demo call.
Ask in the demoIs support really free?
Yes, support comes within your plan; it isn’t charged separately. We’re with you from setup.
Which plan includes this feature?
Free Support is included in the Clineo Soft plan. Since Smart and Enterprise include all of Soft, it is available in all three plans.
How quickly do I get a response?
Response times may vary with plan and workload. The Clineo Enterprise plan offers priority support and a dedicated account manager.
How do I open a request?
You create a support request from inside the app. The reply lands on your clinic’s notification bell; the conversation moves in one place.
Is there phone support?
Support runs through in-app requests; the conversation stays in one place and trackable. For enterprise needs, Clineo Enterprise offers a dedicated account manager.
Can I get training support?
We’re with you from setup. Writing up the topics your team often needs in the Knowledge Base noticeably reduces repeat questions.
Ready when you are
Reach us when you need to.
Let’s plan a short walkthrough for your specialty so you can see this feature in your own clinic workflow.