The contact changes every time
You have to start over with someone who doesn’t know your organisation’s structure.
Dedicated Account Manager
Clineo dedicated account manager: a contact point just for you.
A priority, single point of contact for your enterprise needs. Support dedicated to you, from setup to growth.
Not just a ticket number
A contact who knows your clinic.
Don’t explain from scratch every time. A dedicated manager who knows your organisation stays with you through setup, training and growth.
Familiar problems
Do you explain from scratch every time?
In an enterprise setup, if support falls into a general queue, every conversation starts from zero.
Important issues wait in the queue
A critical problem falls into the general support queue.
Nobody guides you as you grow
Decisions are made alone when adding branches or users.
What changes
Before and after.
You get the same support, from a contact who knows you.
Today
The contact keeps changing
Context is lost every time.
With Clineo
One fixed manager — You have a fixed manager who knows your organisation; you don’t explain from scratch.
Today
Requests fall into the general queue
Critical issues wait.
With Clineo
Priority support — Your request is handled at the front of the queue; you don’t wait on important issues.
Today
Growth is managed alone
Decisions are made by trial and error.
With Clineo
Guidance throughout — They’re with you from setup to growth and guide you as your needs increase.
Why Clineo
Get your enterprise support.
A dedicated account manager is exclusive to the enterprise plan.
Priority support
Your request is handled at the front of the queue.
One contact
A fixed manager who knows your clinic.
With you at setup
Guidance from day one.
Support as you grow
Guides you as your needs increase.
Fast response
You don’t wait on important issues.
Personal attention
An approach tailored to your organisation.
How it works
How it works.
A dedicated account manager is exclusive to the enterprise plan.
Matching
A manager dedicated to your organisation is assigned.
Introduction
Your needs and goals are discussed.
Setup
The process is run together.
Continuity
They stay with you as you grow.
Note: A dedicated account manager is exclusive to the enterprise plan; scope and access terms are set by agreement.
Works together with
Which modules does it connect with?
The dedicated manager is involved at every step of an enterprise setup.
Free Support
standard support included in every plan
API Access
you define the integration scope together
Custom Reports
you design the report around your needs together
IP Restriction
guides you through the security setup
Contact
contact us for an enterprise conversation
AI assistant
Neo for daily work, the manager for setup.
Neo quickly solves your everyday questions in the panel. On enterprise topics such as setup, integration and growth, your contact is your dedicated manager.
Clear limits: Neo doesn’t make clinical decisions and doesn’t show data you’re not authorized to see. Permission rules apply to Neo exactly the same way. Take a closer look at Neo.
Where to start
What’s the first step?
The process starts with an enterprise conversation. In it we discuss your clinic’s structure, the number of branches and users, and your priority needs. Then a manager dedicated to your organisation is assigned and setup is run together. Noting which topics you need support on while preparing for the conversation speeds up the process noticeably. Listing your current systems, user count and any integration needs beforehand leads to a much clearer roadmap at the first meeting. Sharing your goals too means setup is planned with the right priorities.
FAQ
Frequently asked questions about the Dedicated Account Manager
If your answer isn’t here, you can ask us directly in the demo call.
Ask in the demoWhich plan includes this feature?
The Dedicated Account Manager is exclusive to the Clineo Enterprise plan. Scope and access terms are set by agreement.
How is it different from standard support?
Free Support comes with every plan and works through in-app requests. A dedicated manager means a fixed contact who knows your organisation and priority responses.
Will they be with me during setup too?
Yes. From day one they guide you through setup, training and growth.
How do I get started?
You request an enterprise conversation; your needs are discussed and a manager dedicated to your organisation is assigned.
How do I reach my manager?
A contact point specific to your organisation is set up. Access terms and channels are set by agreement.
Can my team reach them too?
We decide together during setup who will have direct access; usually one or a few people from the organisation are designated.
Ready when you are
Get your enterprise support.
Let’s plan a short walkthrough for your specialty so you can see this feature in your own clinic workflow.