Feedback isn’t collected
Dissatisfaction isn’t voiced; the patient quietly leaves the clinic.
Appointment Survey
Find out what your patients think.
Collect feedback with a short post-visit survey. Measure satisfaction and catch weak spots early.
Experience matters
You can’t know without asking.
Send the survey for a completed appointment in one click. Patients rate and comment; you see your clinic through their eyes.
Familiar problems
Are your patients really satisfied?
Satisfaction is unknown unless you ask; a problem is only noticed once patients are lost.
Problems are learned about late
The weak spot is understood months later, through lost patients.
Measurement isn’t continuous
Questions asked now and then don’t produce comparable data.
What changes
Before and after.
You provide the same service; you also know how it’s perceived.
Today
Satisfaction isn’t asked about
The problem grows quietly.
With Clineo
One-click survey — Use the button next to a completed appointment to send the survey by SMS; the patient answers in a few taps.
Today
Problems are noticed late
No chance to make up for it.
With Clineo
Recovery list — Patients who give a low score are listed on the reputation screen; you get back to them and make it right.
Today
Scattered measurement
Comparisons can’t be made.
With Clineo
Average score — Measure satisfaction in numbers and see the average score and response rate.
Why Clineo
Learn about the experience from your patients.
The appointment survey works together with reputation management and reports.
One-click survey
Send the survey by SMS from a completed appointment.
Satisfaction score
Measure overall satisfaction in numbers.
Recovery list
See low scorers in the list and make it right.
The patient’s voice
Understand the real experience through comments.
Cumulative measurement
Every response adds to the average.
Short and easy
The patient answers with a few taps.
How it works
The survey in four steps.
The appointment survey works together with reputation management and reports.
Set up the survey
Write the questions in Digital Forms.
The visit ends
The appointment is completed.
The survey goes out
You send it, the patient answers.
See the results
Follow scores and comments.
Tip: Guiding satisfied patients to leave a public review and dissatisfied ones to reach you first protects your reputation.
Works together with
Which modules does it connect with?
The survey is the first step in measuring patient experience; what follows connects to reputation.
Reputation Management
guide satisfied patients to leave a review
Patient Segments
see patients with SMS consent separately
Appointment Reminders
the other end of the visit flow
Digital Forms
a separate module for longer forms
Basic Reporting
read appointment and income figures separately
AI assistant
Neo opens the survey screen.
Say "Open surveys" and Neo opens the screen. You read the responses there; the average score is on the reputation screen.
Clear limits: Neo doesn’t make clinical decisions and doesn’t show data you’re not authorized to see. Permission rules apply to Neo exactly the same way. Take a closer look at Neo.
Where to start
What’s the first step?
Start with a short survey: one question with “very good, good, average, poor” options and an optional comment box are enough. Long surveys go unanswered. At the end of the first month, read the average score and the comments; the weak spot usually shows in the first few. Make it a habit to check low scores regularly. Reading comments together once a month reveals a recurring problem you’d miss one by one.
FAQ
Frequently asked questions about the Appointment Survey
Can’t find your answer? Open the demo and try it yourself. If you get stuck, the user guide is at hand.
Open the demoWhen does the survey go out?
It goes when you send it. Completed appointments are listed, and the button beside each sends the SMS. You write the questions yourself in Digital Forms.
Which plan includes this feature?
The Appointment Survey is included in the Clineo Smart plan. Since the Enterprise plan includes all of Soft and Smart, it is available there too.
Will patients fill in the survey?
The survey stays short; the patient rates in a few taps and can add a comment. You see the response rate on the reputation screen.
What should I do when a low score comes in?
Find the patient in the recovery list and call. You get a chance to make it right before it becomes a public review.
Can I change the survey questions?
Yes. You write the questions in Digital Forms to suit your clinic; keeping it short makes replies easier to get.
Do responses appear on the patient card?
You see each response on the Surveys screen and the average score on the reputation screen. The patient card has no separate survey section.
Ready when you are
Learn about the experience from your patients.
Open the demo and try Clineo in your own clinic flow. Your account opens right away, free for 14 days.