Feedback isn’t collected
Dissatisfaction isn’t voiced; the patient quietly leaves the clinic.
Appointment Survey
Find out what your patients think.
Collect feedback with a short post-visit survey. Measure satisfaction and catch weak spots early.
Experience matters
You can’t know without asking.
Let a survey go out automatically after the appointment. Patients rate and comment; you see your clinic through their eyes.
Familiar problems
Are your patients really satisfied?
Satisfaction is unknown unless you ask; a problem is only noticed once patients are lost.
Problems are learned about late
The weak spot is understood months later, through lost patients.
Measurement isn’t continuous
Questions asked now and then don’t produce comparable data.
What changes
Before and after.
You provide the same service; you also know how it’s perceived.
Today
Satisfaction isn’t asked about
The problem grows quietly.
With Clineo
Automatic survey — A short survey goes out by itself after the visit; the patient answers with a few taps.
Today
Problems are noticed late
No chance to make up for it.
With Clineo
Early warning — You see a low score immediately and can get back to the patient to make up for it.
Today
Scattered measurement
Comparisons can’t be made.
With Clineo
A continuous score — You measure satisfaction in numbers and follow the trend over time.
Why Clineo
Learn about the experience from your patients.
The appointment survey works together with reputation management and reports.
Automatic survey
The survey goes out by itself after the visit.
Satisfaction score
Measure overall satisfaction in numbers.
Early warning
See low scores immediately and make up for them.
The patient’s voice
Understand the real experience through comments.
Continuous measurement
Follow the trend over time.
Short and easy
The patient answers with a few taps.
How it works
The survey in four steps.
The appointment survey works together with reputation management and reports.
Set up the survey
Set the questions and timing.
The visit ends
The appointment is completed.
The survey goes out
The patient answers.
See the results
Follow scores and comments.
Tip: Guiding satisfied patients to leave a public review and dissatisfied ones to reach you first protects your reputation.
Works together with
Which modules does it connect with?
The survey is the first step in measuring patient experience; what follows connects to reputation.
Reputation Management
guide satisfied patients to leave a review
Patient Segments
group by response
Appointment Reminders
the other end of the visit flow
Digital Forms
a separate module for longer forms
Basic Reporting
read satisfaction alongside other indicators
AI assistant
Neo tells you the score.
When you ask "what’s this month’s satisfaction score", Neo gives the average. To see low-scoring responses it goes to the relevant screen.
Clear limits: Neo doesn’t make clinical decisions and doesn’t show data you’re not authorized to see. Permission rules apply to Neo exactly the same way. Take a closer look at Neo.
Where to start
What’s the first step?
Start with a short survey: a single rating question and an optional comment field are enough. Long surveys don’t get answered. At the end of the first month you read the average score and the comments; the weak spot usually shows itself in the first few comments. Once the survey flow is set up, you need to make checking low-scoring responses regularly a habit. Reading comments together once a month reveals a recurring problem you wouldn’t notice one at a time. Comparing the average score period by period shows the trend more clearly than a single measurement.
FAQ
Frequently asked questions about the Appointment Survey
If your answer isn’t here, you can ask us directly in the demo call.
Ask in the demoWhen does the survey go out?
It goes out automatically after the appointment is completed. You set the questions and timing yourself.
Which plan includes this feature?
The Appointment Survey is included in the Clineo Smart plan. Since the Enterprise plan includes all of Soft and Smart, it is available there too.
Will patients fill in the survey?
The survey is kept short; the patient rates with a few taps and adds a comment if they want. Short surveys have a noticeably higher response rate.
What should I do when a low score comes in?
Getting the dissatisfied patient to you first gives you the chance to make up for it before it turns into a public review.
Can I change the survey questions?
Yes. You set the questions and send time to suit your clinic; keeping it short noticeably increases the response rate.
Do responses appear on the patient card?
You review responses both as an overall score and one by one. Seeing low-scoring feedback early gives you a chance to make up for it.
Ready when you are
Learn about the experience from your patients.
Let’s plan a short walkthrough for your specialty so you can see this feature in your own clinic workflow.