Satisfied patients don’t leave reviews
Good experiences happen quietly; no one hears about them.
Reputation Management
Clinic reputation management: don’t leave patient reviews to chance.
Track patient satisfaction and feedback regularly. Invite satisfied patients to leave a review and strengthen your reputation.
4.8Average rating
+126New reviews
%92Positive
18Pending invitations
Planned, not word of mouth
Make good experiences visible.
Invite satisfied patients to leave a review, and have dissatisfied ones reach you first. Leave your reputation to management, not to chance.
Familiar problems
What’s being written about your clinic?
Satisfied patients stay quiet; dissatisfied ones write. Reputation left unmanaged drifts toward the negative on its own.
Complaints go straight to the public
Dissatisfied patients write on the internet before contacting the clinic.
Reputation isn’t measured
No one knows whether things are getting better or worse.
What changes
Before and after.
You provide the same service and make good experiences visible.
Today
Satisfied patients stay quiet
Good experiences are lost.
With Clineo
Review invitation — You invite satisfied patients to leave a review; a one-tap invitation.
Today
Complaints go to the internet first
No chance to make amends.
With Clineo
Catch complaints first — You bring dissatisfied patients to you before it goes public; you deal with it first.
Today
The trend is unknown
Decisions are made without data.
With Clineo
Reputation tracking — You follow the satisfaction trend and set up a regular feedback flow.
Why Clineo
Manage your reputation.
Reputation management works together with the appointment survey and segments.
Review invitation
Invite satisfied patients to leave a review.
Catch complaints first
Bring dissatisfied patients to you before it goes public.
Reputation tracking
Follow the satisfaction trend.
Patient loyalty
Turn good experiences into loyalty.
A steady flow
Collect feedback continuously.
An easy process
A one-tap invitation for the patient.
How it works
Reputation in four steps.
Reputation management works together with the appointment survey and segments.
Measure satisfaction
Get feedback with a survey.
Direct
Invite satisfied patients to review.
Resolve complaints
Deal with dissatisfied patients first yourself.
Watch the trend
Track the reputation trend.
Note: When directing patients to leave reviews, acting in line with platform rules, patient consent and KVKK is the clinic’s responsibility.
Works together with
Which modules does it connect with?
Reputation is built on satisfaction measurement.
Appointment Survey
satisfaction measurement comes from here
Patient Segments
handle the satisfied group separately
Recall Automation
call loyal patients back regularly
Patient Education Media
informed patients leave more satisfied
Basic Reporting
read reputation alongside other indicators
AI assistant
Neo gives the summary.
Say “how is satisfaction going this quarter” and Neo tells you the trend. Sending review invitations remains your decision.
Clear limits: Neo doesn’t make clinical decisions and doesn’t show data you’re not authorized to see. Permission rules apply to Neo exactly the same way. Take a closer look at Neo.
Where to start
What’s the first step?
Start by measuring: without the appointment survey, reputation management has nothing to stand on. Once the survey flow is running, you invite satisfied patients to leave a review. Routing dissatisfied responses to yourself first gives you the chance to solve the problem within the clinic; that’s the most effective step in protecting your reputation. Keeping the invitation short and sending it at the right time raises response rates; invitations sent right after the visit get the most replies.
FAQ
Reputation Management FAQ
If your answer isn’t here, you can ask us directly in the demo call.
Ask in the demoAre there limits to review invitations?
Yes. Acting in line with platform rules, patient consent and KVKK is the clinic’s responsibility. Buying reviews or offering incentives to steer them isn’t recommended.
Which plan includes this feature?
Reputation Management is part of the Clineo Smart plan. The Enterprise plan includes everything in Soft and Smart, so it’s available there too.
How should I handle dissatisfied patients?
You make sure they reach you first. Solving the problem within the clinic both wins the patient back and protects your reputation.
How is it different from the survey?
The survey measures satisfaction; reputation management turns that measurement into reviews and loyalty.
Which platforms’ reviews does it cover?
The module works to measure satisfaction and guide satisfied patients to leave a review. When guiding them, the platforms’ own rules must be followed.
Can I have a negative review removed?
No, that’s not something Clineo can do. The approach is to bring the dissatisfied patient to you before it goes public and solve the problem within the clinic.
Ready when you are
Manage your reputation.
Let’s plan a short walkthrough for your specialty so you can see this feature in your own clinic workflow.