Satisfied patients don’t leave reviews
Good experiences happen quietly; no one hears about them.
Reputation Management
Clinic reputation management: don’t leave patient reviews to chance.
Track patient satisfaction and feedback regularly. Invite satisfied patients to leave a review and strengthen your reputation.
Planned, not word of mouth
Make good experiences visible.
Invite patients who were happy in the survey to leave a review, and call the unhappy ones yourself first. Don’t leave your reputation to chance; manage it.
Familiar problems
What’s being written about your clinic?
Satisfied patients stay quiet; dissatisfied ones write. Reputation left unmanaged drifts toward the negative on its own.
Complaints go straight to the public
Dissatisfied patients write on the internet before contacting the clinic.
Reputation isn’t measured
No one knows whether things are getting better or worse.
What changes
Before and after.
You provide the same service and make good experiences visible.
Today
Satisfied patients stay quiet
Good experiences are lost.
With Clineo
Review invitation — Satisfied patients are listed with your review link ready alongside; you pass on the invitation.
Today
Complaints go to the internet first
No chance to make amends.
With Clineo
Catch complaints first — Patients who give a low score drop into the recovery list, so you deal with it first.
Today
The trend is unknown
Decisions are made without data.
With Clineo
Reputation tracking — Track the average score and response rate, and collect feedback regularly.
Why Clineo
Manage your reputation.
Reputation management works together with the appointment survey and segments.
Review invitation
Invite satisfied patients to leave a review.
Catch complaints first
See patients who gave a low score in the recovery list.
Reputation tracking
Track the average score and response rate.
Patient loyalty
Turn good experiences into loyalty.
A steady flow
Collect feedback continuously.
An easy process
Save your review link once and it’s always ready.
How it works
Reputation in four steps.
Reputation management works together with the appointment survey and segments.
Measure satisfaction
Get feedback with a survey.
Direct
Invite satisfied patients to review.
Resolve complaints
Deal with dissatisfied patients first yourself.
Watch the trend
Track the average score.
Note: When directing patients to leave reviews, acting in line with platform rules, patient consent and KVKK is the clinic’s responsibility.
Works together with
Which modules does it connect with?
Reputation is built on satisfaction measurement.
Appointment Survey
satisfaction measurement comes from here
Patient Segments
see patients with SMS consent separately
Recall Automation
call back patients who haven’t come in a long time
Patient Education Media
informed patients leave more satisfied
Basic Reporting
track appointment and income figures in a separate panel
AI assistant
Neo opens the screen.
Say "Open the reputation screen" and Neo puts the satisfaction summary in front of you. Sending a review invitation stays your decision.
Clear limits: Neo doesn’t make clinical decisions and doesn’t show data you’re not authorized to see. Permission rules apply to Neo exactly the same way. Take a closer look at Neo.
Where to start
What’s the first step?
Start by measuring: without appointment surveys, reputation management has nothing to stand on. As survey responses arrive, invite satisfied patients to leave a review. Handling low scores yourself first gives you a chance to solve the problem inside the clinic. Keep the invitation short and send it soon after the visit.
FAQ
Reputation Management FAQ
Can’t find your answer? Open the demo and try it yourself. If you get stuck, the user guide is at hand.
Open the demoAre there limits to review invitations?
Yes. Acting in line with platform rules, patient consent and KVKK is the clinic’s responsibility. Buying reviews or offering incentives to steer them isn’t recommended.
Which plan includes this feature?
Reputation Management is part of the Clineo Smart plan. The Enterprise plan includes everything in Soft and Smart, so it’s available there too.
How should I handle dissatisfied patients?
You find them in the recovery list and call them yourself. Solving the problem inside the clinic gives you a chance to win the patient back and protects your reputation.
How is it different from the survey?
The survey measures satisfaction; reputation management turns that measurement into reviews and loyalty.
Which platforms’ reviews does it cover?
It doesn’t read reviews on platforms. It separates satisfied and unhappy patients using survey responses, and you save your Google or other review link. When directing patients, you must follow each platform’s own rules.
Can I have a negative review removed?
No, that’s not something Clineo can do. The approach is to see low scorers before any public review and solve the problem inside the clinic.
Ready when you are
Manage your reputation.
Open the demo and try Clineo in your own clinic flow. Your account opens right away, free for 14 days.