Branches use different content
Different information is given for the same treatment; the patient experience becomes inconsistent.
Custom Education Media
Branded patient education media: education content made for your organisation.
Prepare and publish patient education content that carries your brand. Build an information library specific to your organisation.
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Pre-treatment informationBrand content
Published▶
Care guideAll branches
PublishedEnterprise scale
Your content, your brand.
Go beyond standard content; create education and information media specific to your organisation. The same content and the same language in every branch.
Familiar problems
Is every branch saying the same thing?
In a multi-branch setup, if patient information varies by branch, both the brand and the experience fall apart.
The brand voice gets lost
Generic content doesn’t carry the organisation’s tone.
Updates happen separately in each branch
When information changes, it has to be announced to each unit separately.
What changes
Before and after.
You give the same information, in the same language in every branch.
Today
Each branch uses its own content
The experience is inconsistent.
With Clineo
Central library — You build an organisation-specific content collection; the same content is used in every unit.
Today
Content doesn’t carry the brand
The corporate image weakens.
With Clineo
Brand voice — Content carries your organisation’s tone; patients get the same quality information at every point.
Today
Scattered updates
Old information stays in circulation.
With Clineo
Update from one place — You change the content in one place and the current version appears in every branch.
Why Clineo
Create your branded content.
Custom education media works together with patient education media and segments.
Custom library
Create an organisation-specific content collection.
Multi-branch
The same content in every unit.
Brand voice
Content carries your organisation’s tone.
Easy sharing
Reach patients with a link or message.
Updatable
Update content from one place.
Consistent experience
Every patient gets the same quality information.
How it works
Content in four steps.
Custom education media works together with patient education media and segments.
Prepare the content
Create organisation-specific media.
Add to the library
Put it in the central collection.
Share
Send it to a patient or group.
Manage
Update and edit.
Tip: In a multi-branch setup, a central content library ensures a consistent patient experience across all units.
Works together with
Which modules does it connect with?
Branded content is standard patient education at scale.
Patient Education Media
the standard content module for a single clinic
Patient Segments
get content to the right group
Custom Domain
let links carry your brand too
Knowledge Base
keep internal team documentation separate
Custom Reports
measure results by branch
AI assistant
Neo finds the right content.
When the team says "open the pre-treatment information", Neo goes to the current content in the central library. Different versions don’t circulate from branch to branch.
Clear limits: Neo doesn’t make clinical decisions and doesn’t show data you’re not authorized to see. Permission rules apply to Neo exactly the same way. Take a closer look at Neo.
Where to start
What’s the first step?
Before setting up the central library, decide which content will be shared across all branches. This usually covers pre-treatment information and care guides. Once you prepare and publish shared content, every branch starts using the same language, and updates run from one place. Splitting content into topics when building the library makes it easier both for the team to find the right item and to update later.
FAQ
Frequently asked questions about Custom Education Media
If your answer isn’t here, you can ask us directly in the demo call.
Ask in the demoWhich plan includes this feature?
Custom Education Media is exclusive to the Clineo Enterprise plan. For single clinics, standard Patient Education Media is available from the Soft plan up.
How does it work in a multi-branch setup?
You set up a central library; all units use the same content. You update in one place and the current version appears in every branch.
Can the content carry my brand?
Yes. You prepare content to match your organisation’s tone and visual language.
How do I get it to patients?
You send it by link or message; the patient reaches the content on their own device.
Can there be branch-specific content too?
The central library keeps the shared language; if needed, you can keep unit-specific content under separate headings.
Who can update the content?
Update rights are granted by role. That way content defined centrally is used in branches without being changed.
Ready when you are
Create your branded content.
Let’s plan a short walkthrough for your specialty so you can see this feature in your own clinic workflow.